Open
Mock4
In progress
Mock1
P1 urgent
Mock2
Same-day capacity
Housecall Pro8 slots
Active CSRs
Mock3
Action queue
Mock
Brandi ColeMissed callP1Open
704-555-0142Due 9:30 AMMock
Action: Call back · No-cool emergency
Greta LindholmVoicemailP1Open
704-555-0188Due 10:00 AMMock
Action: Confirm same-day window 4–6pm
Dev PatelCallbackP2In progress
704-555-0107Assigned: Lara K.Mock
Action: Send replacement quote PDF
Ricardo VegaUnbooked leadP3Waiting
704-555-0166Mock
Action: Maintenance plan reminder
Unknown callerSchedule gapP2Open
Derived
Action: Fill 2:30–4:00 slot — Devin Marsh
Hassan KarimiCustomer contactP2Open
704-555-0193Mock
Action: ETA confirmation for warranty visit
Same-day capacity
Housecall ProDMDevin Marsh
1 slotRARico Alvarez
2 slotsMHMarcus Hill
2 slotsPAPriya Anand
0 slotsSBSasha Brooks
3 slotsAction button policy
Buttons remain UI-only until a connector is configured. No destructive action runs without a wired integration and explicit confirmation.
- Book job → Housecall Pro
- Send message → SMS provider
- Open record → Housecall Pro
- Start script → in-app, no external call